Frequently Asked Questions
Most frequent questions and answers
01) Q: How can I place an order with FIRSTAR?
A: There are two options:
1.Send an email to firstname.lastname@example.org
and a representative will contact you via e-mail
2.Directly contact FIRSTAR via telephone
0086-20-39026286 or Fax: 0086-20-39026277
03) Q: How about the delivery time?
A: Between two weeks to one month depending
on the quantity ordered. If you are sourcing a
product, our representative will give you specific
information regarding the lead time. If you need
a rush order, contact our representatives to
discuss your specific needs.
05) Q: How about the Minimum Order Quantity (MOQ)
and Minimum Order Amount (MOA)?
A: For the First Aid Kits, the MOQ is 3000 sets.
For other medical items, the MOA is USD3000.00
for less than 3 items per order
07) Q: Can you please quote me the C&F or CIF price?
A: In general, our quotation is based on FOB price.
If you are looking for the C&F or CIF price then
please inform your destination seaport and
estimated quantity, our representative will quote
you accordingly. Or you can recommend your
shipping company to re-check the freight cost. Our
principal is look for a good reputation shipping
company, which offers competitive freight fee, and
handles your cargos in good way.
09) Q: How can I trust the quality of the merchandise?
Q: How can I trust the quality of the merchandise?
A: FIRSTAR has a professional quality - control
team who inspects each order before shipment
02) Q: Can I place an order online?
A: Yes, you can visit our website:
www.china-firstar.com to place order ,
or you may still send e-mail to us,
or you may find us on Skype: firstaidkits
04) Q: How can I get samples promptly?
A: Kindly please contact with our representative
via email, fax, or phone to specify the sample you
need and provide your courier ( as UPS, FedEx,
DHL,TNT etc) account No. and we'll send samples
through your courier by freight collect. For oversea
customers, sample value under USD15.00 normally
free of charge. As a courtesy, Your courier charges
and samples charges can refund from 1st order.
06) Q: Can I print or customize (OEM) the packing of the product?
For the first aid kit: you can customize your logo
print on the box or bag, or make a label which print
your logo stick on box, inside contents is our
FIRSTAR logo, but each content do not show
original country. And we may charge you extra
For the first aid kit: if you want inside contents with
your logo without extra charge, the minimum
quantities as following : Adhesive bandage / Band
aid: 2 colour, 500,000 pcs Wet wipe: 2 colours,
50000 pcs Other items: 20000 pcs Ps: Individual
content without showing Original Country.For other
medical items: you can customize your logo print
on the packing of the medical items. Please specify
your requirement to our representative, according
to your order product and quantity, we may charge
you extra printing fee.
08) Q: What's the payment term?
A: 30% deposit by T/T in advance to confirm the
order, balance before shipment or balance against
B/L copy or L/C at sight.
10) Q: What kind of certificate do you have?
A: CE, ISO,DIN,CMDCAS, FDA and other domestic