Below Are The Most Frequently Asked Questions For First Aid Only. Click On Any Of The Questions Below To Be Taken To The Full Question And Answer.

01) Q: How can I place an order with FIRSTAR?

A: There are two options:

1.Send an email to

and a representative will contact you via e-mail


2.Directly  contact  FIRSTAR  via telephone

0086-20-39026286  or  Fax: 0086-20-39026277

03) Q: How about the delivery time?

A: Between two weeks to one month depending 

on the quantity ordered. If you are sourcing a 

product, our representative will give you specific

 information regarding the lead time. If you need

a rush order, contact our representatives to

discuss your specific needs.

05) Q: How about the Minimum Order Quantity (MOQ)

and Minimum Order Amount (MOA)?

A: For the First Aid Kits, the MOQ is 3000 sets. 

For other medical items, the MOA is USD3000.00 

for less than 3 items per order

07) Q: Can you please quote me the C&F or CIF price?

A: In general, our quotation is based on FOB price. 

If you are looking for the C&F or CIF price then 

please inform your destination seaport and 

estimated quantity, our representative will quote 

you accordingly. Or you can recommend your 

shipping company to re-check the freight cost. Our

principal is look for a good reputation shipping 

company, which offers competitive freight fee, and

handles your cargos in good way.

09) Q: How can I trust the quality of the merchandise?

Q: How can I trust the quality of the merchandise?

A: FIRSTAR has a professional quality - control 

team who inspects each order before shipment

02) Q: Can I place an order online?

A: Yes, you can visit our website: to place order , 

or you may still send e-mail to us,

or you may find us on  Skype: firstaidkits

04) Q: How can I get samples promptly?

A: Kindly please contact with our representative 

via email, fax, or phone to specify the sample you 

need and provide your courier ( as UPS, FedEx, 

DHL,TNT etc) account No. and we'll send samples 

through your courier by freight collect. For oversea

customers, sample value under USD15.00 normally 

free of charge. As a courtesy, Your courier charges

and samples charges can refund from 1st order.

06) Q: Can I print or customize (OEM) the packing of the product?

A: Yes.

For the first aid kit: you can customize your logo 

print on the box or bag, or make a label which print 

your logo stick on box, inside contents is our 

FIRSTAR logo, but each content do not show 

original country. And we may charge you extra 

printing fee.

For the first aid kit: if you want inside contents with 

your logo without extra charge, the minimum 

quantities as following : Adhesive bandage / Band 

aid: 2 colour, 500,000 pcs Wet wipe: 2 colours, 

50000 pcs Other items: 20000 pcs Ps: Individual 

content without showing Original Country.For other

medical items: you can customize your logo print

on the packing of the medical items. Please specify

your requirement to our representative, according 

to your order product and quantity, we may charge

you extra printing fee.

08) Q: What's the payment term?

A: 30% deposit by T/T in advance to confirm the

order, balance before shipment or balance against

B/L copy or L/C at sight.

10) Q: What kind of certificate do you have?

A: CE, ISO,DIN,CMDCAS, FDA and other domestic