Frequently Asked Questions
Most frequent questions and answers
01) Q: How can I place an order with FIRSTAR?
A:Â There are two options:
1.Send an email to sales@china-firstar.com
and a representative will contact you via e-mail
shortly
2.Directly contact FIRSTAR via telephone
0086-20-39026286 or  Fax: 0086-20-39026277
03) Q: How about the delivery time?
A:Â Between two weeks to one month dependingÂ
on the quantity ordered. If you are sourcing aÂ
product, our representative will give you specific
 information regarding the lead time. If you need
a rush order, contact our representatives to
discuss your specific needs.
05) Q: How about the Minimum Order Quantity (MOQ)
and Minimum Order Amount (MOA)?
A:Â For the First Aid Kits, the MOQ is 3000 sets.Â
For other medical items, the MOA is USD3000.00Â
for less than 3 items per order
07) Q: Can you please quote me the C&F or CIF price?
A:Â In general, our quotation is based on FOB price.Â
If you are looking for the C&F or CIF price thenÂ
please inform your destination seaport andÂ
estimated quantity, our representative will quoteÂ
you accordingly. Or you can recommend yourÂ
shipping company to re-check the freight cost. Our
principal is look for a good reputation shippingÂ
company, which offers competitive freight fee, and
handles your cargos in good way.
09) Q: How can I trust the quality of the merchandise?
Q: How can I trust the quality of the merchandise?
A:Â FIRSTAR has a professional quality - controlÂ
team who inspects each order before shipment
02) Q: Can I place an order online?
A:Â Yes, you can visit our website:
www.china-firstar.com to place order ,Â
or you may still send e-mail to us,
or you may find us on Skype: firstaidkits
04) Q: How can I get samples promptly?
A:Â Kindly please contact with our representativeÂ
via email, fax, or phone to specify the sample youÂ
need and provide your courier ( as UPS, FedEx,Â
DHL,TNT etc) account No. and we'll send samplesÂ
through your courier by freight collect. For oversea
customers, sample value under USD15.00 normallyÂ
free of charge. As a courtesy, Your courier charges
and samples charges can refund from 1st order.
06) Q: Can I print or customize (OEM) the packing of the product?
A:Â Yes.
For the first aid kit: you can customize your logoÂ
print on the box or bag, or make a label which printÂ
your logo stick on box, inside contents is ourÂ
FIRSTAR logo, but each content do not showÂ
original country. And we may charge you extraÂ
printing fee.
For the first aid kit: if you want inside contents withÂ
your logo without extra charge, the minimumÂ
quantities as following : Adhesive bandage / BandÂ
aid: 2 colour, 500,000 pcs Wet wipe: 2 colours,Â
50000 pcs Other items: 20000 pcs Ps: IndividualÂ
content without showing Original Country.For other
medical items: you can customize your logo print
on the packing of the medical items. Please specify
your requirement to our representative, accordingÂ
to your order product and quantity, we may charge
you extra printing fee.
08) Q: What's the payment term?
A:Â 30% deposit by T/T in advance to confirm the
order, balance before shipment or balance against
B/L copy or L/C at sight.
10) Q: What kind of certificate do you have?
A:Â CE, ISO,DIN,CMDCAS, FDA and other domesticÂ
certifications.