Ordering and Shipping

To achieve a safer world

Ordering and Shipping

01.Do you ship outs ide of North America?

Genuine First Aid does not ship directly outside of North America. Please contact Customer Support for options.

02.Do you offer same-day shipping?

Orders received by 12:00 EST for items currently in stock will likely ship that day. If you have special shipping instructions, Please contact Customer Support for options.

sales@china-firstar.com (Ms. Million Chen)

03.How are shipping charges determined?

Shipping charges are based on weight and size of your shipment. All orders over $1,000 are shipped free of charge to our customers.

04.Do you allow returns?

路 Authorization must be requested within 60 days of receipt of merchandise

路 All returns will be subject to a 15% restocking fee.

路 All returns will be shipped prepaid at customer's expense. Freight collect shipments will not be accepted.

路 Merchandise must be in original inner cartons. Less than inner carton quantities will not be accepted. Credit will not be issued for ticketed or altered merchandise.

路 The following will not be accepted under any circumstances and credit will not be issued: custom made merchandise; packaging or displays; discounted products or products with expiration dates.

路 Returns must be clearly marked with the return authorization number and include a detailed packing slip.

05.How will I know if you have received my order?

Orders received by 12:00 EST for items currently in stock will likely ship that day. If you have special shipping instructions, please call our customer service team at 86 020 3902 6210 (Ms. Million Chen)

06.Are any of Genuine First Aid's products considered hazardous and need special handling?

All of Genuine First Aid's products are safe to use and all medicines included with our kits are sold over the counter.

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